Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Voxopew designs and builds solid wood furniture and supports deliveries to all countries listed above. This page explains how Voxopew ships furniture and how delivery issues are handled. All prices are in USD, and nothing is due at the door—import tax, duties, brokerage, and customs processing are included at checkout (DDP where eligible).

How Voxopew packs and ships furniture

Voxopew prepares every piece to endure rough handling with rigid boards, dense foam, and reinforced corners. Large panels carry “This Side Up” arrows to guide handlers. Small items travel by parcel carrier; larger or heavier pieces move with specialized furniture freight. At checkout, Voxopew shows the full amount in USD (freight, handling, fuel, taxes, duties, and brokerage where applicable). No payment is taken on delivery.

Notes for clarity

Estimated window: Checkout shows a delivery range based on lead time plus transit.
U.S. sales tax: State/local tax appears at checkout where required and is part of the USD total.
Incoterm: DDP for eligible international destinations—no customs charges at delivery.
Payments: No COD. Accepted methods appear at checkout (major cards, PayPal, supported wallets) and are always charged in USD.
Address checks: Carriers validate addresses. If details are incomplete or restricted, Voxopew will request corrections before dispatch to avoid delays.

Where Voxopew delivers

Voxopew ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Voxopew cannot deliver to PO Boxes, APO/FPO/DPO, or certain remote territories (for example Puerto Rico, Guam, U.S. Virgin Islands, and some outlying islands in Europe or Australia). A standard street address is required for safe truck and liftgate access.
If an address falls outside the list above, has vehicle limits, or involves tight stairs or small elevators, contact Voxopew first so options and any third-party add-on services can be reviewed.

Carriers and service levels

Parcel routes use UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international lanes. Bulky or heavy furniture ships LTL freight on liftgate trucks with curbside delivery at ground level; this service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window, and palletizing or stretch-wrap may be added for protection.
For select high-value consignments, an adult signature (18+) may be required; your tracking email will indicate when this applies. Parcel carriers generally make up to three attempts before holding at a local facility or access point; ID may be required for pickup. If “Authority to Leave” is available and selected, risk transfers after a successful scan at the delivery point (not available when a signature is required).

Lead time vs. transit time

Lead time is the period before pickup used for inspection, packing, and labeling. Transit time begins after the carrier collects the shipment. Business days are Monday–Friday (CST); U.S. federal holidays are excluded. International lanes may need extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Cut-off: Orders confirmed before 2:00 PM CST usually enter processing the same business day.

Rates and timeframes (USD, furniture only)

All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Furniture specifics: Solid wood is dense and often oversized, so carriers may apply dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be packed in separate cartons to reduce risk; when helpful, cartons are banded on a single pallet. Voxopew subsidizes part of the freight, and reinforced packing and the total due are shown clearly at checkout.

Taxes, duties, and customs (international)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Voxopew ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the USD total at checkout. Do not pay the driver. If anyone asks for payment at delivery, contact Voxopew immediately.
U.S. orders: Any required state/local sales tax appears at checkout and is included in the USD total.
Documentation: A commercial invoice, packing list, and HS codes travel with each international shipment to support fast clearance.

Order processing and dispatch

Most furniture moves into final checks and packing within 1–2 business days. Orders confirmed before 2:00 PM CST usually begin the same business day; later confirmations start the next business day. Pre-order or made-to-order pieces depart after completion; the order confirmation shows an estimated ship-by date.
If a cart includes items with different lead times, Voxopew may ship ready items first or hold to consolidate; the confirmation will state which method applies.
Support hours: messages receive a reply within 1 business day (Mon–Fri, CST).
Fraud & verification: To protect accounts, Voxopew may request order verification (for example address or payment checks). Missing information can delay dispatch.

Origin and staging facility

4021 Santa Barbara Dr, Abilene, TX 79601 is Voxopew’s primary dispatch point for furniture shipping to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT. Freight terminals can generally hold consignments for 3–5 business days; storage beyond that window is billed at carrier cost.

Access, placement, and assembly

Many items ship partially disassembled to protect load-bearing parts and make setup easier. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults on a clean, soft surface.
If your building has tight corners, small elevators, gated entries, stair carries, or truck limits, notify Voxopew before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades at third-party rates. Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier damage noted with the driver, Voxopew will handle the claim and no re-delivery fees apply.

Tracking and updates

When a shipment leaves 4021 Santa Barbara Dr, Abilene, TX 79601, Voxopew emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Voxopew so the carrier can be checked. The Estimated Delivery range on the tracking page updates as carriers scan through hubs.

Damage, loss, or other issues

Please inspect packages at delivery. If an item arrives damaged, notify Voxopew within 72 hours and include the order number plus clear photos or a short video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For small cosmetic issues, Voxopew can often send replacement parts or a touch-up kit quickly. If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Voxopew. Once the carrier confirms loss, Voxopew will send a replacement at no charge or issue a full refund in USD. Refused or undeliverable shipments caused by repeated missed appointments or incorrect addresses may return to sender; Voxopew can re-ship after address verification and payment of any return, storage, or re-delivery fees at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—please reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation isn’t available. After delivery, see Voxopew’s Return & Refund Policy. For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation isn’t available once customs clearance is complete. Address changes after dispatch may incur reroute fees and delays.

Need help?

Voxopew support replies within 1 business day (Mon–Fri, CST) via the site contact form.

Address: 4021 Santa Barbara Dr, Abilene, TX 79601

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST